Maxima-melbourne.com

Not satisfied with your order? Please contact maxima-melbourne@gmail.com. Enter DISPUTE as the subject and tell us what's wrong. These emails are treated with the highest priority.

In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can happen that an order is delayed in the delivery process. You can request the status via email from our customer service.

Please provide your order number and send the email from the same email address used to place the order.

Before opening a dispute in your Paypal portal, please contact maxima-melbourne@gmail.com with the subject line: DISPUTE and let us know what's going on. These emails are treated with the highest priority.

We don't believe you should overpay for a desired product, so we ship products directly from our supplier. This saves costs for shipping, storage, and packaging, allowing us to offer products at a reasonable price. The timeframe for order use is divided into parts:

Processing time: The order is approved, quality-checked, and packed. All orders are sent to the dispatch center for shipping within 48 hours after order placement.

Delivery time: This refers to the time it takes to ship the goods from the shipping center to the final destination.

Delivery time is usually 8-16 working days. Please note: Due to the coronavirus (COVID-19), there may be delays in the delivery of your package due to limited capacity in the transport sector.

From the moment your package arrives at the sender, track & trace information becomes available. Please note that delays may occur and it may take a little longer for the information to be forwarded to your order.